Pep Boys Auto Service & Tires

Brenette Zambrana 3 months ago

I had a great experience with this mechanic shop. Nathan, the General Manager, and his entire staff were professional, courteous, and took the time to answer all of my questions. They made me feel valued as a customer and provided excellent service from start to finish. It’s refreshing to find a team that is honest, knowledgeable, and truly cares about their customers. I look forward to doing business with them again in the near future. Highly recommend!

Mariah Jones 3 months ago

Jonathan at Pep Boys is phenomenal! I had a flat tire, and he went above and beyond to help me. He was kind, super quick, and made a stressful situation so much easier. Thank you so much, Jonathan, for all of your help. May God bless you! I would definitely recommend Pep Boys for any car issues. I left feeling confident and safe driving again. Excellent customer service and a great experience overall!

Roy Logsdon 5 months ago

I had my vehicle inspected for safety and the service was prompt and thorough. The gentleman behind the counter who was an older Caucasian man with short white hair was extremely helpful. The technician who looked at my car was also very clear in explaining the results.

Leeza 6 months ago

I needed 2 tires for my Granddaughters car. The young man that ordered the tires was very knowledgeable and friendly. The day of our appointment a young man took the car back immediately, I told him we were going to get lunch, he informed us it wouldn't be long. The car was ready before we got back. The young lady that checked us out was very friendly.

Sidney Brown Edited a year ago

Absolutely the worst experience and the wrong place to go to get your car repaired or serviced! This place is serving two major universities Auburn University and Tuskegee University in which they are robbing these students. I arrived in Atlanta in the 7 May 2025 to pick up my student that had to be out of her apartment by 9 May 2025. Upon arrival I noticed the car making a truck noise so my student made an appointment at this Pepboys and my car has been here ever since Thursday and it’s now Saturday well after the time the manager Robert said to me this morning when I spoke to him! Now he’s gone to go and another aftermarket part for my car which is putting me and my student further and further away from us leaving Alabama and returning to our home state! This place is 1st over booked! If you make an appointment here and on time then as soon as you walk in the door you’re told that it’s going to be a 2 1/2 to 3 hour wait and that’s just get them to diagnose the problem then it’s a toss up on if they can fix it or just try to fix it! Upper management if you’re looking at this and reading this understand this it doesn’t make any sense for for this shop to keep making mistakes that